I ship to Canada, USA, Europe, Australia and New Zealand. Do you want to order and you live in another country? Contact me first to check if shipping is possible to your country.
Printables are available for download in all countries of the world.
Physical products such as canvas, posters, foam boards and others
I offer FREE shipping to Canada and the United States.
Shipping costs for Europe, Australia and New Zealand are 55$CAD.
Please note that your country may charge you import duties, taxes and fees which you may need to pay before delivery.
You will receive your order within 17 business days of placing your order.
- You will receive a proof within 1-3 business days of your purchase (for custom products). Once you have approved it, the making of your map will begin! The sooner you approve your proof, the sooner you will receive it. Please note that if you take more than 36 hours to approve your proof, the 17-day deadline cannot be respected. Please make sure to check your spam. I offer a maximum of 3 free revisions to any custom creation. Any further changes after this will require additional charges, and add to the delivery time above.
- It takes 3-8 business days for your purchase to be made, before it is shipped to you.
- Once your purchase has been shipped, the average delivery time is 2 to 7 working days.
Note: Processing times are estimated for the continental United States and Canada; Alaska, Hawaii, Yukon, Northwest Territories and Nunavut may take longer. I sincerely regret that I am unable to ship to military addresses at this time.
I use a variety of carriers to deliver your order, including the United States Postal Service (USPS), Canada Post, UPS, and FedEx.
All of my carriers allow me to offer high quality, low cost shipping services. I determine which carrier to use for your order based on various factors, such as products purchased, shipping address, order size/weight, and shipping speed selected.
Do not hesitate to contact me by email if you have any questions or comments!
Digital Download or Printable Files or Digital Files
You won’t receive any physical product shipped and mailed to your home.
Please! Download your files to your computer BEFORE going to the print shop. Then copy them to a USB memory stick. Or email the files from the computer to the print shop.
Using a computer for downloading the files is strongly recommended (some of my files are really big). Phones or tablets sometimes can’t manage those huge files.
Non-Customized Digital Downloads
My files are available as an instant download right after your purchase. There’s a button named “Click Here to Download” at the end of the purchasing process for you to download your files. You will also receive an email with the link to download your files.
Finally, you can access your instant download purchases from your My Account page.
Customized Digital Downloads
Customizable items can’t be downloaded instantly because I have to customize them 😉
If you order a customized digital download, the file won’t be available to download immediately: I will personalize your download myself and with a lot of love within 96 hours. As soon as I have carefully customized your digital download, I will send the file to you by email or the link to download it from a shared folder! There you go, it’s as simple as that!
You are responsible for contacting me if you don’t get the link.
The files sent by me using a shared folder will be available to you for 30 DAYS. After that, I will remove the files from my shared folder. Please download them and save them on your computer, where you can keep them stored.
Thank you from the bottom of my heart for your understanding and collaboration!
I am very confident that you’ll love your Easy Planet Travel purchase! However, if you ever have an issue with your order, it’s my goal to resolve it the best way possible.
I personally work one on one with each client from start to finish to design a personalized and unique map for your home. I make sure that your personalized map perfectly meets what you want.
Due to the nature of these digital items, once a file has been sent or downloaded it can’t be returned, and therefore there is no possibility of refunding.
All Physical Products (Posters, Canvas, and +)
You can ask to cancel your purchase within 1 hour of your order.
Returns, Refunds and Exchanges
I draw and personalize the creatives, and a very professional and charming printer prints them (Oléka Canvas in the Laurentides in Quebec for the canvases, and Gelato who prints my posters and foam boards locally), then ships them. All of our canvases and posters have a 30-day warranty policy. If your product breaks or has manufacturing defects, or arrives broken on delivery, take a photo of the broken part and send me all the details at email@example.com (I will take care of you personally!) so that I can have it reprinted and delivered to you, free of charge. Return shipping fees are your responsibility.
Copyright releases for personal use ONLY.
Personalized or Customized Orders
I, as the artist, keep the copyright of any personalized order I make unless it’s been discussed and paid as an EXCLUSIVE personalized order. I reserve the right of reselling personalized orders or items based on personalized orders in my shop.
If you are ordering a custom or customizable item please note that you can cancel your order only BEFORE I starting working on it and your proof or the final file has been sent. So, if you ordered something by mistake, please contact me and let me know as soon as possible so I can cancel your order before I start working on it.
Mistakes or Typos
If you are ordering a custom item, I beg you to revise it carefully before printing. Both you or I can make a typo or mistake on the wording or the design. You can rest assured: I will fix my mistakes right away (without any additional fee) but I can only send you a revised file. There won’t be a refund or economic compensation if you already printed the item.
Please, please, please revise names, surnames, dates, and contact info before printing them.
The display color on your monitor can be very different from the printed color on your printer. I can do nothing about it, so sorry, but each monitor and printer are different and maybe they are not calibrated. If you have this problem, please google how to calibrate your display and printer. I can’t refund or modify my items for free if you get this problem.
In all my listings I state the size and resolution of the printable. If a printable is 8×10″ it is made specially to be printed in that size, not bigger, not smaller. Please don’t blow up the files at the printing shop.
All my products will be sent in the correct size and resolution. I’m currently using 300 dpi files.
Unfortunately, if the size and resolution of the file I made for you is the same size you ordered I can’t be of any further help.
I have no control of the quality of the printing shops, amount of ink used, state of their ink cartridges, paper… and therefore I can’t refund your order because of printing problems that are not under my control.
I wish I could. Thank you for your understanding.
By purchasing these images you are not purchasing the rights. All copyrights are retained by the artist.
Disclaimer: My maps are artworks and are not intended to be used for teaching purposes. They are made from real base maps made by cartographers.
TOLERANCES ON PRINTS
Bleeds: some of my prints might be bleeded. Don’t worry, the frame or mat will hide those bleeds.
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All products are available in Canadian Dollars (CAD) and United States Dollars (USD) currency. We also process orders in CAD and USD.
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