Shipping Policy

I ship to Canada, USA, Europe, Australia and New Zealand. Do you want to order and you live in another country? Contact me first to check if shipping is possible to your country.

Printables are available for download in all countries of the world.

Physical products such as canvas, posters, foam boards and others

Shipping cost

I offer FREE shipping to Canada and the United States.
Shipping costs for Europe, Australia and New Zealand are 55$CAD.

Please note that your country may charge you import duties, taxes and fees which you may need to pay before delivery.

Delivery delay

You will receive your order within 17 business days of placing your order.

  1. You will receive a proof within 1-3 business days of your purchase (for custom products). Once you have approved it, the making of your map will begin! The sooner you approve your proof, the sooner you will receive it. Please note that if you take more than 36 hours to approve your proof, the 17-day deadline cannot be respected. Please make sure to check your spam. I offer a maximum of 3 free revisions to any custom creation. Any further changes after this will require additional charges, and add to the delivery time above.
  2. It takes 3-8 business days for your purchase to be made, before it is shipped to you.
  3. Once your purchase has been shipped, the average delivery time is 2 to 7 working days.

Note: Processing times are estimated for the continental United States and Canada; Alaska, Hawaii, Yukon, Northwest Territories and Nunavut may take longer. I sincerely regret that I am unable to ship to military addresses at this time.

Carriers

I use a variety of carriers to deliver your order, including the United States Postal Service (USPS), Canada Post, UPS, and FedEx.

All of my carriers allow me to offer high quality, low cost shipping services. I determine which carrier to use for your order based on various factors, such as products purchased, shipping address, order size/weight, and shipping speed selected.

Do not hesitate to contact me by email if you have any questions or comments!

Digital Download or Printable Files or Digital Files

You won’t receive any physical product shipped and mailed to your home.

Please! Download your files to your computer BEFORE going to the print shop. Then copy them to a USB memory stick. Or email the files from the computer to the print shop.

Using a computer for downloading the files is strongly recommended (some of my files are really big). Phones or tablets sometimes can’t manage those huge files.

Non-Customized Digital Downloads

My files are available as an instant download right after your purchase. There’s a button named “Click Here to Download” at the end of the purchasing process for you to download your files. You will also receive an email with the link to download your files.

Finally, you can access your instant download purchases from your My Account page.

Customized Digital Downloads

Customizable items can’t be downloaded instantly because I have to customize them 😉

If you order a customized digital download, the file won’t be available to download immediately: I will personalize your download myself and with a lot of love within 96 hours. As soon as I have carefully customized your digital download, I will send the file to you by email or the link to download it from a shared folder! There you go, it’s as simple as that!

You are responsible for contacting me if you don’t get the link.

The files sent by me using a shared folder will be available to you for 30 DAYS. After that, I will remove the files from my shared folder. Please download them and save them on your computer, where you can keep them stored.

Thank you from the bottom of my heart for your understanding and collaboration!

Return, Refund and Exchange Policy

I am very confident that you’ll love your Easy Planet Travel purchase! However, if you ever have an issue with your order, it’s my goal to resolve it the best way possible.

I personally work one on one with each client from start to finish to design a personalized and unique map for your home. I make sure that your personalized map perfectly meets what you want.

Printable products

Due to the nature of these digital items, once a file has been sent or downloaded it can’t be returned, and therefore there is no possibility of refunding.

All Physical Products (Posters, Canvas, and +)

Cancelation

You can ask to cancel your purchase within 1 hour of your order.

Returns, Refunds and Exchanges

I draw and personalize the creatives, and a very professional and charming printer prints them (Oléka Canvas in the Laurentides in Quebec for the canvases, and Gelato who prints my posters and foam boards locally), then ships them. All of our canvases and posters have a 30-day warranty policy. If your product breaks or has manufacturing defects, or arrives broken on delivery, take a photo of the broken part and send me all the details at info@easyplanettravel.com (I will take care of you personally!) so that I can have it reprinted and delivered to you, free of charge. Return shipping fees are your responsibility.

Additional Policies

Copyright releases for personal use ONLY.

Personalized or Customized Orders

I, as the artist, keep the copyright of any personalized order I make unless it’s been discussed and paid as an EXCLUSIVE personalized order. I reserve the right of reselling personalized orders or items based on personalized orders in my shop.

If you are ordering a custom or customizable item please note that you can cancel your order only BEFORE I starting working on it and your proof or the final file has been sent. So, if you ordered something by mistake, please contact me and let me know as soon as possible so I can cancel your order before I start working on it.

Mistakes or Typos

If you are ordering a custom item, I beg you to revise it carefully before printing. Both you or I can make a typo or mistake on the wording or the design. You can rest assured: I will fix my mistakes right away (without any additional fee) but I can only send you a revised file. There won’t be a refund or economic compensation if you already printed the item.

Please, please, please revise names, surnames, dates, and contact info before printing them.

Colors

The display color on your monitor can be very different from the printed color on your printer. I can do nothing about it, so sorry, but each monitor and printer are different and maybe they are not calibrated. If you have this problem, please google how to calibrate your display and printer. I can’t refund or modify my items for free if you get this problem.

Sizes

In all my listings I state the size and resolution of the printable. If a printable is 8×10″ it is made specially to be printed in that size, not bigger, not smaller. Please don’t blow up the files at the printing shop.

All my products will be sent in the correct size and resolution. I’m currently using 300 dpi files.

Unfortunately, if the size and resolution of the file I made for you is the same size you ordered I can’t be of any further help.

I have no control of the quality of the printing shops, amount of ink used, state of their ink cartridges, paper… and therefore I can’t refund your order because of printing problems that are not under my control.

I wish I could. Thank you for your understanding.

IMAGES LICENSE

By purchasing these images you are not purchasing the rights. All copyrights are retained by the artist. 

MAPS

Disclaimer: My maps are artworks and are not intended to be used for teaching purposes. They are made from real base maps made by cartographers.

TOLERANCES ON PRINTS

Bleeds: some of my prints might be bleeded. Don’t worry, the frame or mat will hide those bleeds.

Privacy Policy

PRIVACY POLICY:

Easy Planet Travel (“Easy Planet Travel“) operates EasyPlanetTravel.com and may operate other websites. It is Easy Planet Travel’s policy to respect your privacy regarding any information we may collect while operating our websites.

WEBSITE VISITORS

Like most website operators, Easy Planet Travel collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Easy Planet Travel’s purpose in collecting non-personally identifying information is to better understand how Easy Planet Travel’s visitors use its website. From time to time, Easy Planet Travel may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Easy Planet Travel also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on EasyPlanetTravel.com blogs/sites. Easy Planet Travel only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

GATHERING OF PERSONALLY-IDENTIFYING INFORMATION

Certain visitors to Easy Planet Travel’s websites choose to interact with Easy Planet Travel in ways that require Easy Planet Travel to gather personally-identifying information. The amount and type of information that Easy Planet Travel gathers depends on the nature of the interaction. For example, we ask visitors who sign up at EasyPlanetTravel.com to provide a username and email address. Those who engage in transactions with Easy Planet Travel are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Easy Planet Travel collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Easy Planet Travel. Easy Planet Travel does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

AGGREGATED STATISTICS

Easy Planet Travel may collect statistics about the behavior of visitors to its websites. Easy Planet Travel may display this information publicly or provide it to others. However, Easy Planet Travel does not disclose personally-identifying information other than as described below.

PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION

Easy Planet Travel discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Easy Planet Travel’s behalf or to provide services available at Easy Planet Travel’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Easy Planet Travel’s websites, you consent to the transfer of such information to them. Easy Planet Travel will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Easy Planet Travel discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Easy Planet Travel believes in good faith that disclosure is reasonably necessary to protect the property or rights of Easy Planet Travel, third parties or the public at large. If you are a registered user of an Easy Planet Travel website and have supplied your email address, Easy Planet Travel may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Easy Planet Travel and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Easy Planet Travel takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

COOKIES

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Easy Planet Travel uses cookies to help Easy Planet Travel identify and track visitors, their usage of Easy Planet Travel website, and their website access preferences. Easy Planet Travel visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Easy Planet Travel’s websites, with the drawback that certain features of Easy Planet Travel’s websites may not function properly without the aid of cookies.

BUSINESS TRANSFERS

If Easy Planet Travel, or substantially all of its assets, were acquired, or in the unlikely event that Easy Planet Travel goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Easy Planet Travel may continue to use your personal information as set forth in this policy.

ADS

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Easy Planet Travel and does not cover the use of cookies by any advertisers.

PRIVACY POLICY CHANGES

Although most changes are likely to be minor, Easy Planet Travel may change its Privacy Policy from time to time, and in Easy Planet Travel’s sole discretion. Easy Planet Travel encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a EasyPlanetTravel.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Terms and Conditions

This site (EasyPlanetTravel) is owned and controlled by Easy Planet Travel. You are advised to read the terms and conditions regulating the use of this site.

By making a purchase on this site, you acknowledge that you have read and that you fully agree to the Shipping Policy, the Return and Exchange Policy, and all Additional Policies.

By accessing this site, you agree to bind yourself to these terms and conditions, which may be modified at any time and without notice authored by EasyPlanetTravel.com. All content, including all texts, designs, icons, photographs, code, and software used or incorporated into this website, as well as the organization and presentation of content are trademarks, protected by the copyright or other intellectual property right of EasyPlanetTravel.com. This website may contain links to other sites.

All products are available in Canadian Dollars (CAD) and United States Dollars (USD) currency. We also process orders in CAD and USD.

EasyPlanetTravel.com does not undertake any commitment regarding any website to which you may have access via this one and declares itself completely independent addressing these sites. EasyPlanetTravel.com has no control over the content of these sites and the presence of these links does not in any way constitute its membership to other Internet sites. You agree that all information published on this site is presented as is, for information purposes, without any guarantee at all times, as to its accuracy, including all warranties, expressed or implied, including, but not limited to, implied warranties of accuracy, merchantability, and fitness for a particular purpose. Despite all reasonable efforts to ensure the accuracy and updating of the contents of its site, EasyPlanetTravel.com assumes no responsibility for the accuracy or the validity of the statements contained in the material on this website. You agree to use this website at your own risk.

EasyPlanetTravel.com, its affiliates, and its officers, directors, employees, agents, successors, or assigns shall in no event be liable for any damages, including, without limitation, any direct, indirect, special, or consequential damages, that may result from the use of this website, even if EasyPlanetTravel.com or one of its affiliates has been advised or should have been advised of the possibility of such damages. The terms and conditions of this site are governed and interpreted under the laws of the Province of Quebec, notwithstanding any conflict of jurisdiction. Any dispute relating to this website, the terms, and conditions, or any transaction, including the sale of a product, using this website will be governed by the laws of the Province of Quebec, Canada. If you have any questions or comments, do not hesitate to contact info@easyplanettravel.com.

0

Start typing and press Enter to search

C O N G R A T U L A T I O N S,

you've unlocked

10% OFF on

your 1st order!

 

You'll receive your 10% off

coupon code by email within

the next 15 minutes.

Happy shopping!