I am very confident that you’ll love your Easy Planet Travel purchase! However, if you ever have an issue with your order, it’s my goal to resolve it the best way possible.
I personally work one on one with each client from start to finish to design a personalized and unique map for your home. I make sure that your personalized map perfectly meets what you want. That’s why I guarantee 100% satisfaction.
All Physical Products (Posters, Canvas, and +)
You can ask to cancel your purchase within 1 hour of your order.
Returns, Refunds and Exchanges
30-Day Quality Guarantee
I draw and personalize the creatives, and a very professional and charming printer prints them (Oléka Canvas in the Laurentides in Quebec for the canvases, and Gelato who prints my posters and foam boards locally), then ships them. All of our canvases and posters have a 30-day quality guarantee. If your product breaks or has manufacturing defects, or arrives broken on delivery, take a photo of the broken part and send me all the details at email@example.com (I will take care of you personally!) so that I can have it reprinted and delivered to you, free of charge. Return shipping fees are your responsibility.
I am happy to offer you a lifetime guarantee, applicable only if a country changes name. If a country changes name, I will exchange your world map for an updated one, free of charge. Please take note that the world map design might have changed since your 1st order. You will receive the same format, print and customization you first ordered. You will need to ship back to me your original world map. Return shipping fees are your responsibility.
Due to the nature of these digital items, once a file has been sent or downloaded it can’t be returned, and therefore there is no possibility of refunding.